Travel Alert: Sydney Flights - Terminal Change
Travel Alert: Sydney Flights - Terminal Change
How can we help you?
Flying with FlyPelican
How can we help you travel with confidence?
FlyPelican welcomes all customers, including older passengers and those with disabilities or medical requirements. We understand that different passengers may need different types of assistance and aim to make your journey as straightforward as possible.
Whether you need help managing longer distances or are travelling with your own mobility aid, our team can assist with:
Although our team can provide assistance during boarding, all passengers must be able to climb the six steps into the aircraft to travel. Our aircraft do not accommodate passenger lifts.
Some types of assistance or medical requirements may need advance approval from the FlyPelican Operations Team to help ensure safe and efficient travel. Where approval is required, an approval number will be issued for use on your day of travel.
Plan ahead: If an approval number has not been obtained at least two working days before travel, carriage on your selected flight cannot be guaranteed.
Please complete the Special Assistance Request form below so our team can review your needs before your flight.
For general enquiries, visit Contact Us or call (02) 4965 0111.