Travel with greater peace of mind

Refund Protect

Travel plans can change unexpectedly. When booking your FlyPelican flight, you may have the option to add a refundable booking upgrade, provided by Protect Group. If an eligible unforeseen circumstance prevents you from travelling, you may be able to apply for a refund, subject to the provider's terms and conditions.

• Unexpected illness or injury
• Certain pregnancy complications or a death in the family
• Specified public transport failures or vehicle breakdowns
• Severe weather where an appropriate government travel warning applies
• Qualifying home emergencies, such as fire, flood or burglary
• Certain unexpected work-related events, jury service or court summons

1. Review the terms. Check that your reason for not travelling is covered by the refundable booking upgrade.

2. Start your application. Follow the refund application link in your booking confirmation or visit the Protect Group website below.

3. Supply supporting documents. Provide your booking confirmation and any evidence requested for your circumstances.

4. Await assessment. Protect Group assesses eligible applications and administers approved refunds directly.

View the terms or apply for a refund

Visit Protect Group's secure website for full eligibility conditions, exclusions, supporting evidence requirements and refund applications.

Important information

Refund Protect does not cover every reason for cancelling. Booking errors, changes of mind and cancellations by the flight provider are not generally covered by this upgrade. The full terms, including deadlines and limitations, apply.

If FlyPelican cancels or changes your flight, please contact FlyPelican about your options under our fare rules, Conditions of Carriage and applicable law. Refund Protect does not replace your existing consumer rights.