Website Terms & Conditions

Clear information about using our website, accessing flight information and understanding your rights.

These terms apply to your use of the FlyPelican website. If you book or travel on a FlyPelican service, our Conditions of Carriage and the applicable fare conditions also apply. Nothing in these website terms excludes rights that cannot lawfully be excluded.

This website is operated by Pelican Airlines Pty Ltd (ABN 62 167 249 729), trading as FlyPelican (referred to as “FlyPelican”, “we”, “our” or “us”). By accessing or using this website, you agree to comply with these Website Terms & Conditions, to the extent permitted by law.

1. About these terms

These terms govern access to and use of our website, including information, content and links made available through it. Separate terms may apply to flight bookings, travel, charter services, freight services or other transactions. Where relevant, those terms will be made available in connection with the service.

2. Changes to these terms

We may update these website terms from time to time to reflect changes to our website, business practices or applicable law. The current version will be published on this page. Changes apply to website use after publication and do not retrospectively remove contractual or statutory rights that have already arisen.

3. Website information and availability

We aim to keep website information accurate and up to date. Flight schedules, routes, fares, availability and other information may change, and inadvertent errors may occur. Information displayed on this website should be checked against the details confirmed during booking and in your itinerary.

We may temporarily suspend or restrict website access for maintenance, security, upgrades or operational reasons. We do not guarantee uninterrupted access, but nothing in this section limits rights or remedies available under applicable law.

4. Appropriate use of the website

When using this website, you must not:

• use it for unlawful, fraudulent or misleading purposes;
• attempt to gain unauthorised access to our systems, accounts or data;
• introduce malicious code, disrupt website operation or interfere with other users;
• submit material that infringes another person's intellectual property, privacy or other legal rights; or
• reproduce or commercially exploit website content without permission, except where allowed by law.

We may take reasonable steps to protect the website and its users, including restricting access where there is a legitimate security, legal or operational reason.

5. Booking and payment services

Bookings and payments may be processed through booking platforms and payment service providers. The terms and privacy notices of those providers may also apply when you use their services. Please review your booking details, fare conditions and payment information before confirming a transaction.

For travel-related rights and obligations, please see our Conditions of Carriage and Fares & Services information.

6. Third-party websites

Our website may link to websites or services operated by third parties. These links are provided for convenience and do not necessarily indicate endorsement. We do not control third-party content or practices. You should review their applicable terms and privacy policies. Our responsibility for third-party matters is subject to applicable law.

7. Intellectual property

Unless otherwise stated, the text, branding, images, graphics and other materials on this website are owned by or licensed to FlyPelican and are protected by applicable intellectual property laws. You may view, download or print material for personal, non-commercial use, subject to any applicable legal exceptions. Other reproduction or commercial use requires permission from the relevant rights holder.

8. Privacy and information security

We handle personal information in accordance with our Privacy Policy and applicable privacy law. While we take reasonable measures to protect our website and systems, no internet transmission or online service can be guaranteed to be completely secure. Users should take reasonable precautions to protect their devices and account credentials.

9. Australian Consumer Law and liability

To the extent permitted by law, FlyPelican is not responsible for losses caused solely by circumstances outside our reasonable control or by a user's unlawful or improper use of the website. Any limitation of liability in these terms applies only to the extent permitted by applicable law and does not limit liability that cannot lawfully be limited.

10. Relationship with other FlyPelican policies

These website terms should be read alongside the Privacy Policy and, where travel is involved, the Conditions of Carriage and relevant fare conditions. These website terms do not replace those travel-specific documents.

11. Severability

If a provision of these terms is found to be unlawful, invalid or unenforceable, it will be ineffective to that extent without affecting the remaining provisions, so far as permitted by law.

12. Governing law

These terms are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws. Any dispute will be dealt with by a court or tribunal having jurisdiction under applicable law. Nothing in this clause restricts rights to bring a claim in another jurisdiction where the law permits.

Questions about these terms?

Our team can assist with general website and booking enquiries.