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How We Are Keeping You Safe

FlyPelican has implemented a number of measures to ensure our passengers remain protected when travelling with us. The safety and comfort of our passengers is our number one priority.

The measures we are taking include the following:

At the airport:

  • Availability of hand sanitiser at check-in for passengers and staff
  • Regular cleaning of check-in areas and equipment
  • Regular communication with airports and security staff regarding cleanliness and protective measures at screening points and within terminal facilities
  • Body temperature checks for passengers and crew currently undertaken at Ballina and Canberra airports with more airports to hopefully provide this proactive measure shortly
  • Working alongside our airport partners (including owners and ground handling agents) to ensure the most rigorous cleaning, social distancing and other required measures are in place
  • New signage at all check-in desks where people who are sick are encouraged not to fly and are asked specific questions by our check-in staff relating to their current health
  • Baggage handlers and ground staff issued with gloves and protective equipment
Deep cleaning aircraft

Onboard our aircraft

  • Hand sanitiser will be available upon boarding for all passengers and crew
  • Passengers who wish to wear a face mask are encouraged to do so. We recommend following Government and World Health Organization advice and guidelines relating to personal hygiene
  • Deep cleaning of each aircraft daily
  • Regular cleaning of seats, seat belts, cabin items and touch areas with an approved cleaner that kills 99.9% of viruses, germs and bacteria
  • Deep cleaning of flight deck surfaces
  • Daily checks and restock of cleaning and hygiene products onboard each aircraft
  • Seat allocation procedures, where possible, ensure social distancing within the aircraft itself (eg. where possible we will always have a seat between passengers not travelling together)

FlyPelican staff

  • Rostering of Flight Crew to reduce crew changes throughout each week and ensuring the same crew members remain together
  • Daily temperature check of all office and admin staff at head office before start of shift
  • Issue of individual anti-bacterial gel to all flight crew
  • Separation of Flight Crew and Office Staff at head office
  • Social distancing rules adhered to by all staff
  • Reduction in the number of staff in office areas at one time
  • Hand sanitiser, masks and Isopropyl cleaning solvent are among the cleaning items available to all staff
  • Daily cleaning of office facilities
  • Internal processes to ensure any unwell staff remain at home until they are fit and cleared by medical staff to return to work
Deep cleaning aircraft

This is clearly a highly dynamic situation which we are monitoring daily. We are updating our pandemic response plan and virus control measures as appropriate based on advice from the Department of Health, SafeWork Australia, aviation authorities and other valued partners.

Note: Flypelican reserves the right to deny carriage to any persons deemed unsuitable for travel.

To view the latest Covid-19 information from the Australian Government click here.

Contact Us

If you have any questions or concerns, please contact our customer service team by email at or call us - (02) 4965 0111.