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CONDITIONS OF CARRIAGE

 

1. APPLICABILITY

Pelican Airlines passengers fly subject to the ticket fare rules, these terms, and the laws of the Commonwealth, States and Territories. These conditions apply to all flights operated by Pelican Airlines Pty Ltd.

2. LIABILITY

When flying within Australia, Pelican Airlines is subject to the provisions of the Competition and Consumer Act 2010 (Cth), the Civil Aviation (Carriers' Liability) Act 1959 (Cth) and applicable State and Territory legislation, liability is limited as follows:

  • In respect of the death or injury of any passenger - $725,000.00;
  • In respect of checked baggage - $1,600.00 per passenger;
  • In respect of cabin baggage - $160.00 per passenger;
  • such other sums as may be prescribed by applicable legislation for the time being in force.

Limits of liability:

  • payments accepted by the company in respect of a ticket are subject to the fare rules applicable to the category of ticket purchased
  • the company will not be liable to the purchaser, the passenger, or to any other person for costs or losses resulting from diversion, substitution, alteration, cancellation or delay, or from loss or delay of baggage
  • the company will be not liable for consequential or other loss of any kind, arising directly or indirectly from negligence or any act or omission or any other cause in connection with provision or non-provision of carriage or any transport or service and
  • the company will not be liable for inaccuracy in any information concerning transport, services or their pricing whether referred to in the ticket or any other document.

3. CARRIAGE OF INFANTS AND CHILDREN

Please refer to the table below for information regarding the carriage of Infants and Children on Pelican Airlines flights.

Infants (0 - 24 months) Child (2 - 11 years inclusive) Adolescent (12 - 16 years inclusive)

Infants travel free of charge on Pelican Airlines flights, however when booking you will still need to specify the number of infants travelling with you.

When travelling with infants (0-24 mths) they must be carried in the arms or on the lap of an adult travelling companion. Each infant travelling will require one adult per infant.

Children aged from 2 years to 11 years (inclusive) travelling with Pelican Airlines must occupy a seat with their own ticket.

Children aged from 2 years to 4 years (inclusive) must be travelling in the company of a supervising adult travelling companion.

Children aged from 5 years to 11 years (inclusive) may be permitted to travel as an unaccompanied minor in accordance with condition 3.1 below.

Adolescent children aged from 12 years to 16 years (inclusive) are permitted to travel alone. Proof of age and identification required at check-in.

 

3.1 UNACCOMPANIED MINORS

Pelican Airlines will accept Unaccompanied Minors for travel in accordance with the policy and procedures outlined on our 'Unaccompanied Minors' page

4. BAGGAGE ALLOWANCES

For all flights operated within NSW and the ACT on a Jetstream 32 aircraft:

The following baggage allowances, which are all-inclusive of both checked-in baggage and cabin baggage, apply:

  • Pelican Saver (NSAVER): 20kg
  • Pelican Flyer (VFLYER): 23kg
  • Pelican Corporate (BCORP): 23kg
  • Pelican Flexible (YFLEX): 23kg

For all flights operated between NSW and SA on a Fokker 70/100 aircraft:

The following baggage allowances apply:

  • Pelican Saver (NSAVER): 13kg checked baggage allowance + 7kg cabin baggage
  • Pelican Flyer (VFLYER): 20kg checked baggage allowance + 7kg cabin baggage
  • Pelican Corporate (BCORP): 23kg checked baggage allowance + 7kg cabin baggage
  • Pelican Flexible (YFLEX): 23kg checked baggage allowance + 7kg cabin baggage
4.1 EXCESS BAGGAGE

Additional baggage may be carried (subject to load limitations*), however, excess baggage fees will apply to baggage carried above the passenger's baggage allowance. The current excess baggage fees are:

  • Prepaid via the FlyPelican website 5kg for AUD$25 (inclusive of GST).
  • Prepaid via the FlyPelican website 10kg for AUD$40 (inclusive of GST).
  • Prepaid via the FlyPelican website 15kg for AUD$55 (inclusive of GST).
  • Prepaid via the FlyPelican website 20kg for AUD$65 (inclusive of GST).
  • At check-in AUD$7.70 (inclusive of GST) per KG.

*If meteorological conditions or operational requirements dictate, it may be necessary to restrict passenger's baggage allowances to your inclusive baggage allowance based on your fare. FlyPelican will endeavour to place your baggage on the next available flight.

5. CABIN BAGGAGE

For all flights operated within NSW and the ACT on a Jetstream 32 aircraft:

Cabin bags need to be able to be placed under the seats. Items must not exceed the following dimensions: Length: 32cm, Height: 20cm and Width: 18cm and a maximum of 4kg.

Cabin baggage that exceeds these dimensions may be 'Green Tagged' and hand carried to the aircraft. The maximum weight limit for the 'Green Tagged' baggage is 7kg for one piece or 10kg for two pieces. 'Green Tagged' baggage will be stowed in the aircraft baggage hold and will be made available on arrival at destination.

All fare classes: Cabin baggage and 'Green Tagged' baggage will be considered part of the overall baggage allowance of either 20kg or 23kg.

For all flights operated between NSW and SA on a Fokker 70/100 aircraft:

Cabin bags need to be able to be placed on the overhead locker or under the seat in front of you, items must not exceed 7kg.

6. CHECKED-IN BAGGAGE SIZE, DIMENSIONS AND WEIGHT LIMITATIONS

Each piece of baggage must not exceed the following weight and dimensions;

  • Maximum weight of any one item must not exceed 32 kg.
  • Square or rectangular objects: Length: 750mm, Width: 450mm and Height: 500mm
  • Elongated objects: Length: 1580mm, Width: 550mm and Height: 230mm
  • Refer to item 8 for surfboards and oversize baggage

7. TRAVELLING WITH INFANTS OR PERSONAL MOBILITY DEVICES

In addition to the allowable limit FlyPelican will also carry the following items with no additional charge:

  • Baby accessories such as a pram and portable cot provided you are traveling with an infant. (Limited to one pram or one cot per infant, up to a maximum of 7kg per infant) Any additional items will be charged as excess baggage.
  • Personal mobility devices such as a wheelchair, crutches and walking frame provided you are dependent on them.

8. OVERSIZE BAGGAGE (SPORTING EQUIPMENT AND MUSICAL INSTRUMENTS)

Golf clubs, surfboards, snowboards/skis, other sporting equipment and musical instruments can be carried as part of your baggage allowance. All oversize baggage must be sufficiently packaged and protected for air travel. FlyPelican will not be held liable for any damage that may be caused to oversize baggage, it is recommended that independent insurance is sought prior to carrying any oversize baggage

Pelican Airlines should be notified when any oversized baggage is expected to be carried. At the time of booking, passengers are to email the details of their oversized baggage to bookings@flypelican.com.au.

In consideration of aircraft capacity limitations and other factors, oversize baggage items may be unable to be carried. Pelican Airlines reserves the right to refuse the carriage of these items at the time of the flight.

For all flights operated within NSW and the ACT on a Jetstream 32 aircraft:

Surfboards may be carried provided they do not exceed Length: 2200mm, Width: 550mm and Height 230mm. Fins must be removed if possible.

For all flights operated between NSW and SA on a Fokker 70/100 aircraft:

Surfboards may be carried provided they do not exceed Length: 3000mm, Width: 680mm and Height 200mm. Fins must be removed if possible.

9. DANGEROUS GOODS

Civil Aviation Regulations place restrictions on some personal items that, when transported by air, can put people’s health, safety or property at risk – commonly referred to as Dangerous Goods.

Please refer to our 'Dangerous Goods' page.

If you need more information on dangerous goods carriage please refer to the CASA website http://www.casa.gov.au/dg . You may also ask our check-in staff if you have any questions.

10. BAGGAGE CLAIMS

Claims for baggage damaged or lost due to negligence on the part of Pelican Airlines must be reported within 24 hours of the flight arrival at the destination. Claims reported after 24 hours will not be accepted.

For baggage misplaced after 24 hours, Pelican Airlines will reimburse for essential items such as toiletries, underwear and socks. Evidence of these purchases are to be emailed to Pelican Airlines for reimbursement purposes to begin within 72 hours of the item being misplaced.

All claims must be submitted to Pelican Airlines staff at the destination airport, using specific claim forms provided by Pelican Airlines. The damaged baggage must be sighted by a Pelican Airlines staff member with the baggage tag still attached.

Pelican Airlines is not liable for damage to baggage where damage is the result of normal wear and tear (this includes, and is not limited to, scrapes, scratches, damaged handles and wheels). The company is also not liable for damage to straps, handles and other items not part of the baggage structure, overweight items labelled with heavy tags, and baggage if baggage weight exceeds the maximum weight specifications of the manufacturer. Where the manufacturer’s specifications are unavailable the weight limit applied will be 25kgs.

Pelican Airlines accepts no liability whatsoever for loss of or damage to any baggage resulting from the inherent defect quality or vice of goods carried or for loss of or damage to registered baggage not collected by the passenger within a period of twelve hours after the arrival of the aircraft at destination.

Except as provided for under the Law, Pelican Airlines is not liable for loss or damage to, or delay in the delivery of the following goods:

  • money
  • cameras
  • computers/laptops
  • jewellery and precious metals
  • perishable articles
  • fragile articles
  • business documents
  • wallets and purses containing identification and banking cards
  • handbags and contents
  • mobile telephones
  • household and car keys
  • strollers
  • other valuables
  • two or more items strapped/taped/tied together (items must be checked in individually)

11. INSURANCE

Personal and baggage insurance is recommended.

12. PASSENGER CONDUCT

You must comply with all applicable laws, regulations, orders and notifications in force relating to air transport and all conditions and instructions of Pelican Airlines.

Passengers shall;

  • comply with the applicable laws of the Commonwealth, States and Territories and these Conditions of Carriage;
  • be responsible for any damage or loss occasioned by his/her failure to comply;
  • not take into the aircraft or include in his/her baggage or goods any items classified as a Dangerous Good
  • shall not, while on board the aircraft, consume any intoxicating beverage

For your safety and the safety and convenience of others, you must comply with all lawful instructions issued by a Pelican Airlines crew member. When on board:

  • Seat belts must be fastened when seated;
  • Passengers must remain seated when directed particularly while the aircraft is moving on the tarmac;
  • Electronic devices that may interfere with the flight must not be operated;
  • Smoking is prohibited;
  • Infant and child restraints must be used as directed; and
  • Passengers must generally behave in a manner to which other passengers may not reasonably object.

13. GOVERNMENT AND OTHER TAXES AND CHARGES

Your ticket price may include government and other taxes, charges and fees which are imposed by other entities including government authorities and airport operators. These taxes, charges and fees may constitute a significant portion of the cost of your total fare.

14. TICKETING, FARE RULES & REFUND POLICY

All tickets are issued subject to general conditions of contract and to the terms and conditions of carriage.

Specific fare rules then apply to the ticket and vary depending on the type of ticket purchased. The table below lists the current fares rules for each ticket type that are refundable and/or changeable. Refunds will only be applicable to these fares.

Please ensure you are fully aware of the specific terms and conditions applying to your ticket before purchase.

Credit Card Surcharge

For flight bookings and administration fee charges, a credit card surcharge fee applies. The current credit card surcharge fee rate applied to the credit card transaction varies depending on the type of card being used.

The current credit card surcharge rates, which applies to the value of the transaction are:

Mastercard 1.0%

Visa 1.0%

American Express 3.0%

Diners 3.0%

Administration Fee

An administration fee will be charged in accordance with the fare rules, as specified in the table below. The credit card surcharge will apply to the administration fee.

An administration fee of AUD$33 (inclusive of GST). also applies to any bookings which are made by telephone (02) 4965 0111. No administrative charges apply when booking online via www.flypelican.com.au

Fare Rules

Fare Name Class/Fare Basis Flight Change Cancellation/Refund Name Change Baggage Allowance Child Fare Infants
Pelican Flexible Y/YFLEX Flight changes are permitted up to 1 hour before departure. Flight changes must be made online via the FlyPelican website

Cancellations are permitted up to 1 hour before departure, and are refundable for a fee of $66*. Cancellations must be made online via the FlyPelican website.

Name changes are permitted up to 1 hour before departure. Name changes must be made by calling 02 4965 0111 between office hours (9am to 5pm) Monday to Friday.

For Jetstream 32 flights a total allowance of 23kg.

For Fokker 70/100 flights 23kg checked baggage allowance and 7kg cabin baggage.

No discount
(2-11 yrs)
0-24 months
Pelican Corporate B/BCORP Flight changes up to Forty Eight (48) hours before departure are permitted for a fee of $33*. Flight changes within Forty Eight (48) hours are permitted until one (1) hour prior to scheduled departure for a fee of $66*. Flight changes must be made online via the FlyPelican website. If original fare class conditions are unavailble on updated date of travel the applicable fare difference cost will be incurred.

Fares are refundable up until forty eight (48) hours before departure for a fee of $66*. Cancellations must be made online via the FlyPelican website.

Name changes are permitted up to forty eight (48) hours before departure for a fee of $66*. Name changes must be made by calling 02 4965 0111 between office hours (9am to 5pm) Monday to Friday

For Jetstream 32 flights a total allowance of 23kg.

For Fokker 70/100 flights 23kg checked baggage allowance and 7kg cabin baggage.

No discount
(2-11 yrs)
0-24 months
Pelican Flyer V/VFLYER Flight changes up to Seven (7) days before departure are permitted for a fee of $33*. Flight changes within Seven (7) days are permitted until 24 hours prior to scheduled departure for a fee of $66*. Flight changes must be made online via the FlyPelican website. If original fare class conditions are unavailable on updated date of travel the applicable fare difference cost will be incurred. Fares are non-refundable Name changes are permitted up to seven (7) days before departure for a fee of $66*. Name changes must be made by calling 02 4965 0111 between office hours (9am to 5pm) Monday to Friday

For Jetstream 32 flights a total allowance of 20kg.

For Fokker 70/100 flights 20kg checked baggage allowance and 7kg cabin baggage

No discount
(2-11 yrs)
0-24 months
Pelican Saver N/NSAVER Flight changes up to Fourteen (14) days before departure are permitted for a fee of $33*. Flight changes within Fourteen (14) days are permitted until 24 hours prior to scheduled departure for a fee of $66*. Flight changes must be made online via the FlyPelican website. If original fare class conditions are unavailble on updated date of travel the applicable fare difference cost will be incurred. Fares are non-refundable Name changes are permitted up to fourteen (14) days before departure for a fee of $66*. Name changes must be made by calling 02 4965 0111 between office hours (9am to 5pm) Monday to Friday

For Jetstream 32 flights a total allowance of 20kg.

For Fokker 70/100 flights 13kg checked baggage allowance and 7kg cabin baggage

No discount
(2-11 yrs)
0-24 months

No-Show

Passengers who fail to complete check in formalities prior to 30 minutes before scheduled flight departure time will be considered a “No-Show”. This will result in their seat and ticketed fare being forfeited.

14.1 REFUNDS ON TAXES AND CHARGES

Whether or not your airfare is refundable, if you do not use your Ticket, you may be entitled to claim a refund of certain charges and taxes which you have paid, except for any we have had to pay to third parties even though you have not travelled. We may deduct a reasonable administration fee. If the fee exceeds the amount of the refund, no refund will be paid.

14.2 WHO GETS THE REFUND AND HOW IS IT PAID?

(a) Any refund will be paid to the person who paid for the Ticket, unless that person has authorised us in writing to pay the refund to someone else.

(b) We will pay the refund in the same way and in the same currency used to pay for the Ticket, unless the fare rules provide otherwise or we agree otherwise.

(c) If the person who paid for the Ticket is not the Passenger, we will not provide a refund without the Passenger's written consent, unless the Passenger is under 18 or the fare rules provide otherwise.

14.3 DEADLINE FOR REFUNDS

Unless an applicable law says otherwise, we may refuse to provide a refund of taxes if it is requested 30 days or more after the ticket cancellation date or the ticket’s travel date.

14.4 PLACING TICKETS ON HOLD

Some fares can be placed on hold (subject to airfare conditions) with the applicable flight change fee per person per sector for a 6 month duration. Advance notification is required as per the fare conditions and original fare rules apply. Rebooking is subject to seat and airfare availability.

Any tickets to be placed on hold will incur the Booking Management Fee of AUD $66.00 per passenger.

14.5 REFUNDS ON UPGRADED FARE CLASSES FROM NON-REFUNDABLE FARE CLASSES

If a ticket has been upgraded from a non-refundable fare class, only the amount paid for the upgrade (ie. A fare difference between the original fare and the flexible fare class) will be refunded less the applicable refund administration fee.

The non-refundable fare value always remains non-refundable.

15. SPECIAL ASSISTANCE

Pelican Airlines require advanced notice of passengers traveling with a disability or requiring special assistance, and in some circumstances passengers with disabilities may need to check-in earlier or travel with a personal carer. If you require special assistance please contact Pelican Airlines before making a booking.

We currently cater for the following Special Requirements:

  • Oxygen and breathing aids
  • Companions and Passenger Facilitators
  • Assistance animals
  • Pregnant passengers
  • Baby on Board
  • Child and adult harnesses
  • Firearms - requires 48hrs prior notice
  • Musical instruments
For all flights operated within NSW and the ACT on a Jetstream 32 aircraft:

Passengers are required to ascend and descend the aircraft stairs. Due to the aircraft design an access ramp or passenger lift device is unable to be used. Wheelchair assistance is available between the terminal and the aircraft on request.

For all flights operated between NSW and SA on a Fokker 70/100 aircraft:

Passengers traveling with a disability or requiring special assistance should contact FlyPelican before making a booking so we can assist with the passengers travel requirements

16. CHECK-IN

In order to ensure on-time departures every passenger should complete check-in formalities at least 45 minutes and no later than 30 minutes before departure.  Failure to check-in within the designated times may result in you being refused carriage on Pelican Airlines

Check-in will close strictly 30 minutes before your scheduled departure time.
Photo identification and a copy of your itinerary are required at the time of check-in.

For group travel bookings, groups are advised to present to check-in 60 minutes before departure.

17. FLIGHT SCHEDULES

Pelican Airlines assumes no responsibility for making connections between or with the flight it offers, and the flights of other airlines or any other form of transport.

Passengers connecting from another airline's flight onto a Pelican Airlines service, are advised to allow a minimum of 2 hours connecting time.

Passengers connecting from a Pelican Airlines flight onto another airline's service, are advised to refer to the individual carrier's check in requirements/minimum connecting times.

18. DISRUPTIONS

For safety reasons there is a very small possibility that you may be diverted to an airport other than the original destination. Pelican Airlines will not be liable for any consequential loss, damage, or expenses of any kind arising from such carriage or delay.

Pelican Airlines may need to cancel, or delay and reschedule flights or services due to unsuitable weather conditions, industrial action, technical problems, operational reasons or any event beyond our reasonable control. To the extent permitted by applicable laws Pelican Airlines will not be liable for any losses you may incur as a result of a cancellation, or delay of a flight. Pelican Airlines may, without notice, substitute other means of transport or service suppliers.

These Conditions of Carriage apply to any substituted or altered means of transport or service suppliers.

19. RIGHT TO REFUSE CARRIAGE

If, in the opinion of Pelican Airlines or its agents, you are in breach of the Conditions of Carriage or under the influence of drugs or alcohol, or it is necessary for the safety, comfort or security of other passengers or the protection of property, Pelican Airlines reserves the right to refuse you carriage and may deny you boarding or require you to leave the aircraft or other means of transport, and may if necessary, physically remove you from the aircraft or other means of transport or physically restrain you.

It is a criminal offense not to act as instructed by the aircraft crew once you have passed through a boarding gate.

20. PASSENGER HEALTH

If you have any concern as to your well-being in flight, Pelican Airlines recommends that you consult your doctor before travel and follow the health advice provided by your doctor. In particular, pregnant passengers are encouraged to consult their doctors particularly where there is a complicated pregnancy.

Pelican Airlines will not be liable for any illness, injury or death of any person, including (without limitation) any illness, disability or personal injury to, or death caused or aggravated by your air travel with us where travel posed a risk to you due to your age, physical or mental condition.

Pregnant Passengers:

The following applies for all FlyPelican flights:

A Medical Certificate from a registered doctor or registered Midwife, dated no more than 10 days prior to travel, is required for the following:

  • Single pregnancy - beyond the 36th week of pregnancy
  • Multiple pregnancy – beyond the 28th week of pregnancy
  • Complicated or high risk pregnancy – at any stage of the pregnancy

The certificate must state:

  • Estimated date of delivery
  • Whether it is a single or multiple delivery
  • That there are no complications with the pregnancy
  • That they are fit for travel

21. SEARCHES

Pelican Airlines, government or airport officials may require you to submit to clothing and body searches, or require you to submit your baggage to searches or inspections, and search or inspect your baggage with or without you present.

22. SMOKING

In accordance with Civil Aviation Regulations, smoking is not permitted on any Pelican Airlines aircraft or in any airport terminal.

This page last updated 12-06-2018


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